Support — Cap 100

Quick answers for Cap 100 accounts, ranked solo play, Daily Challenge, and Head to Head — or email us if you are still stuck.

Sign in and display name. Use Sign in to create or open an account with email or Google. Set a display name so solo scores, Daily finishes, and 1v1 results can appear on leaderboards and in match history. If something looks wrong after signing in, refresh once and try again.

Ranked vs casual solo. When you are signed in with a display name, Start Draft saves a verified run to the solo leaderboard. Guests can still draft and simulate, but scores will not save until you sign in. Practice and seeded drafts never write competitive rows.

1v1 queue, forfeit, and placement. • Rated Head to Head uses Find Match only (no invites). Leaving an active draft can count as a forfeit. • Public Elo unlocks after ten rated placement games. Until then the ladder shows placement progress instead of a rating. • Unrated Find Match waits for a human opponent first, then seats a bot if the queue is empty. • If a match stalls, wait a moment for the other player. Leaving mid-draft after picks have started may be treated as a forfeit.

Leaderboard score and achievements. Solo ranked score blends path to 82–0, underdog craft relative to your offered pool, and efficiency. See How to Play, Scoring, and About for the full formula. Achievements unlock from ranked solo finishes and show on Profile.

Still stuck. Check your connection, refresh, and confirm you are signed in with the right account. Fair Play and Terms and Privacy explain competitive rules and data handling. For anything else, email support@cap100game.com.

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